Privacy Policy
Last Updated: 21/03/2026
PLEASE READ THIS POLICY CAREFULLY BEFORE USING OCCUPIE LIMITED’S SERVICES
Protecting your data, privacy and personal information is very important to Occupie Limited (“Occupie”, “our”, “us” or “we”).
This policy (together with our terms of use at https://occupie.co.uk/ and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Occupie. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we share it with third parties, and your rights in relation to the personal data you provide to us.
When visiting Occupie’s website at https://occupie.co.uk/ (our “Website”) or using any of the services offered via the Website (the “Services”), you will be asked to indicate your acknowledgement of, and where applicable consent to, the practices described in this policy.
Our website may contain links to third-party websites. If you follow a link to any third-party website, please note they have their own privacy policies, and we do not accept responsibility or liability for their policies or their processing of your personal information. Please check these policies before you submit any personal information to such third-party websites.
Information we may collect
Information that you provide to us
You will be asked to provide information when you:
fill in forms on our Website, or correspond with us by phone, email or otherwise;
register to use our Services;
use the Services;
report a problem with our Website or Services; or
complete any surveys we ask you to fill in for research purposes (participation is optional).
You must have obtained clear permission from any individuals whose data you provide to us before sharing that data with us. For the avoidance of doubt, any reference in this privacy policy to your data includes data about other individuals that you have provided to us.
The information you may be asked to provide includes: first name, surname, home address, email address, phone number, company name, business address, bank account and payment information (billing name and address).
Information we collect about you
With regard to each of your visits to our Website we may automatically collect:
device-specific information, such as hardware model, operating system version, unique device identifiers, and mobile network information;
technical information (e.g., IP address, operating system, browser type) for system administration and analytics; and
usage details, including URL clickstream to, through and from our Website (including date/time), page dwell time, and interaction data (scrolling, clicks, mouse-overs).
Information we receive from other sources
When using our Services, we may receive information about you from third parties in order to enable your use of the Services (for example, identity verification, payment processing, fraud prevention, or landlord/tenant communications tools).
Information we may collect about others
We may collect and process data about others that you provide to us (e.g., via forms or email). You must have authority to share that data.
How we use your information and legal bases
Use of personal information under UK/EU data protection laws must be justified under one of several legal grounds. We set out below the principal grounds and examples of how we use your data.
Legal grounds
Consent: You have given clear, informed, freely given consent (you may withdraw consent at any time as set out below).
Contract performance: Processing is necessary to enter into or perform our contract with you.
Legal obligation: Processing is necessary to comply with law.
Legitimate interests: Processing is necessary for our legitimate interests (or those of a third party) and not overridden by your rights.
Legal claims: Processing is necessary to establish, exercise or defend legal claims.
Applicable to all users
Types of Information Collected - Uses of that Information - Legal Basis
First name, surname, email address - To register you for our Services and provide requested information - Legitimate interests (administer users)
First/last name, email, address, phone, feedback/survey info - To provide Services and process enquiries submitted via the Website - Contract performance
First/last name, phone, company, email, company name (if applicable) - To provide concierge/assistance services - Contract performance
Individual and/or company name and address - To administer Services and generate legal agreements between parties - Contract performance
First/last name, email, address, phone, business address; marketing form data (e.g., event sign-ups) - To market our own similar products/services, or where you’ve consented, to send other marketing - Legitimate interests (our own similar services); Consent (other/third-party)
First/last name, email address - To present Website content effectively for your device - Legitimate interests (operate and improve Website)
First/last name, email address - Website administration, research, analytics and statistics - Legitimate interests (operate and improve Website)
First/last name, email address - To notify you about changes to our Services - Legitimate interests (service updates)
Landlord users
Types of Information Collected - Uses - Legal Basis
Billing name/address, bank account number/sort code, payment data - To process payouts received from brand/tenant - Contract performance
Name, phone, rental property address - To put you in contact with the brand/tenant via the platform - Contract performance
Brand/tenant users
Types of Information Collected - Uses - Legal Basis
First/last name, phone, company, email, company name (if applicable) - To create your idea/profile - Legitimate interests (administer users)
Name, phone - To put you in contact with the landlord via the platform - Contract performance
Billing name/address, bank details - To process deposits/refunds - Contract performance
We will not sell your personal data to third parties. We may share or publish data that has been anonymised and/or aggregated; we own rights in such derived data.
Marketing
Type of marketing activity - Legal Basis
Newsletters/marketing emails about our own similar services (e.g., spaces and optional services we believe may interest you). Where required by law, we will seek consent at the point of data collection. - Legitimate interests (you can unsubscribe at any time)
Emails about unrelated services or third-party offers from selected partners. - Consent (can be withdrawn at any time)
We provide an unsubscribe/opt-out option with every electronic marketing communication, or you may opt out by contacting info@occupie.co.uk.
Disclosure of your information
We may disclose your personal information to our service providers and business partners, including brands, landlords and optional-service partners (to perform contracts, provide the Website/Services), analytics providers (to improve and optimise the Website), and/or members of our group (if applicable).
We may also disclose your personal information to third parties in the following circumstances:
Purpose / Recipient - Legal Basis
Sale or purchase of a business or assets (disclosure to prospective buyers/sellers) - Legitimate interests
If Occupie or substantially all of its assets are acquired by a third party, customer information may be transferred - Legitimate interests
Where required to comply with legal obligations or protect the rights, property, or safety of Occupie, our customers or others (including for fraud protection) - Legal obligation
Fraud prevention/credit checks (sharing with appropriate agencies) - Legitimate interests
Courts, regulators or law enforcement (globally) in connection with proceedings or investigations where compelled to do so; where permitted, we will notify you unless this would prejudice prevention/detection of crime - Legal obligation
Security over the internet
No data transmission over the internet can be guaranteed as completely secure; however, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with applicable data protection laws.
Sensitive information between your browser and our Website is transferred using SSL or equivalent cryptographic protocols via certificates issued by trusted third-party authorities.
All information you provide is stored on our (or our subcontractors’) secure servers and accessed per our security policies and standards. We may use hosted/cloud servers (e.g., reputable providers) in the course of our business. Where you have a password for parts of our site, you are responsible for keeping it confidential and following any security guidance we provide. Do not share your password.
Exports outside the UK/EEA
Your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the UK/EEA where data protection laws may be of a lower standard. Regardless of location (employee or contractor), we impose safeguards comparable to those we deploy inside the UK/EEA.
Some countries outside the UK/EEA are deemed to provide adequate protection by the UK/EU. For others, we will obtain your consent or use approved contractual clauses (or rely on another valid transfer mechanism) unless permitted by law to transfer without such formalities.
Contact us if you would like details of the specific safeguards applied to international transfers.
How long we retain your personal data
We retain information only as long as necessary for the purposes described above, to address issues that may arise, or as required by law/regulators.
When determining retention, we consider the amount, nature and sensitivity of the data; risk of harm from unauthorised use/disclosure; the purposes of processing; whether those purposes can be achieved by other means; and legal requirements.
If your account is terminated or deactivated, we will delete personal data relating to your account within one month, subject to any longer retention required by law or internal compliance (e.g., retention of your email in a suppression list if you opt out of marketing). If information is used for two purposes, we retain it until the purpose with the latest period expires but stop using it for the shorter-period purpose when that period ends.
We restrict access to your personal information to those who need it for the relevant purpose(s). Information that is no longer needed is either irreversibly anonymised or securely destroyed.
Your rights
Under the UK GDPR and applicable data protection laws, you have various rights regarding your personal data. You can exercise these rights by contacting us at info@occupie.co.uk.
Right- Details
Access - Request confirmation whether we process your personal data and access to that data.
Rectification - Ask us to correct incomplete or inaccurate personal information.
Erasure (“right to be forgotten”) - Ask us to delete your personal data without undue delay (unless we must retain it for legal/legitimate reasons).
Restriction - Ask us to stop processing your personal data in certain circumstances.
Portability - Receive your personal data in a structured, commonly used, machine-readable format and/or have it transmitted to another controller where technically feasible and lawful.
Complaint - Lodge a complaint with a supervisory authority (e.g., UK ICO at www.ico.org.uk). We encourage you to contact us first.
We will not ordinarily charge for rights requests. If requests are excessive, repetitive or manifestly unfounded, we may charge a reasonable fee or refuse to act. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; additional copies may incur reasonable administrative fees.
Requesting deletion or restricting processing may impact your ability to use aspects of the Services that rely on such processing. Where you ask us to rectify/erase/restrict, we may notify third parties to whom data has been disclosed, unless this is impossible or involves disproportionate effort. Those third parties may have their own legal basis to retain/process data.
Changes to this policy
Any changes we make to this privacy policy will be posted on this page, and, where appropriate, notified to you by email. Please review it periodically to stay informed about how we process your information.
Contact
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to info@occupie.co.uk.
Data Controller: Occupie Limited (company no. 16762155)
Registered address: 24 Bemsted Road, London, England, E17 5JZ
Cookies
We use cookies and similar tools on our Website (https://occupie.co.uk/) to improve performance and enhance your user experience. This Cookies section explains how.
What are cookies?
Cookies are small text files placed on your device when you visit a site or page. They help a website recognise your device on subsequent visits. We use “cookies” here to refer to all files that collect information in this way.
Cookies have various functions—for example, remembering your preferences (like “remember me”), analysing Website performance, or helping us recommend relevant content. Most cookies collect general, not directly identifying, information (e.g., how users arrive at and use the Website).
What sort of cookies does the Website use?
We generally use three categories:
Essential cookies
Required for core functionality. If disabled, parts of the Website may not function.Performance cookies
Analyse how visitors use the Website and monitor performance (e.g., which pages are popular, how users move between pages, errors).Functionality cookies
Remember your preferences (e.g., login, customisation).
Do third parties use cookies on the Website?
Yes. We may allow third-party cookies that fall into the categories above. For example, analytics tools (such as Google Analytics) help us measure traffic and usage. We may also use third-party cookies for market research, revenue tracking, improving site functionality and monitoring compliance. Typical third parties include (illustrative; subject to change):
Company - Description - Why we use it
Google Analytics - Measures how visitors engage with our website - Analytics, research & performance
LinkedIn - Retargeting/ads on LinkedIn - Marketing
Facebook/Meta - Retargeting/ads on Facebook/Instagram - Marketing & analytics
DoubleClick/Google Ads - Ad delivery and measurement - Marketing
Note: The exact providers we use may change. We will update this section or our separate Cookies Policy accordingly.
Can you block cookies?
Yes. You can disable cookies in your browser or device settings. However, doing so may cause parts of the Website to function improperly or become unavailable.
More information:
Find out more about cookies at www.allaboutcookies.org.
If you have queries regarding this Cookies section, please contact info@occupie.co.uk.